Why use a collection agency? Back To Top

Debtors will pay a collection agency even though they never cooperated with the original creditor.  The debtors realize you are serious or don't want a damaged credit rating or to go to court, therefore it is possible for the agency to collect when the client was not able to. Place A Claim Now

How long will it take for you to collect my money? Back To Top

Not all claims are collectible as some debtors may skip, file bankruptcy, become deceased or just refuse to pay.  The age of the debt also plays a part in how long it may take to collect anything, if the debt is old and/or the debtor requires backup paperwork, which can prolong any collections.

What if the debtor disputes the debt or just refuses to pay? Back To Top

If the debtor disputes the debt, we will provide them with the documentation you provided to us to prove the validity of the debt.  If the debtor refuses to pay, we will usually recommend legal action through our experienced attorney network. Place A Claim Now

What debts can be placed for collection? Back To Top

Any legitimate debt can be placed with us for collection. We do not have a minimum dollar amount on claims placed with us. 

How actively do you pursue bad addresses? Back To Top

We continue to try to locate debtors. We usually keep checking back on the account monthly to see if any files have been updated, such as credit bureau files, new address, employment, so we can locate them.  The account is looked at weekly to make sure every effort has been made to locate the debtor so that we can then try to collect. Place A Claim Now

Does the age of the debt make it more difficult to collect? Back To Top

Yes, the older a debt is, the harder it is to collect.

Do I have to send you the bounced check, or fax you a copy of the check? Back To Top

Yes, fax, email or mail us a copy of the front of the check.

Are there any guarantees of payment? Back To Top

No, we cannot guarantee payment, we will do everything legally allowed within the law to collect on your behalf. Place A Claim Now

I'm interested in placing my collections with you, but your website only allows one placement at a time for submission. Is there a way I could send you a LIST of all the collections to make for my company? Back To Top

Yes, you can send them in Excel or Word, Works or any other program and attach them to an email to us at collections@rhkrecoverygroup.com.  You can also mail to the address at the top of this page or fax copies of invoices to (631) 773-4453

How do we get started? Back To Top

Fill out our on-line placement form by clicking Place Claim Now or fax a copy of the invoices that are due to (631) 773-4453. You may also send multiple listings of accounts by email in Excel or Word format to us at collections@rhkrecoverygroup.com A contract will be faxed to you. Place A Claim Now

What info would you need from me in order to get started? Back To Top

• Your company name, address, fax, phone, and email.
• The debtor's contact information, name, address, any contact phone numbers, email etc.
• Total amount owed and when it was due.

What is your fee? Back To Top

We charge 25% of what is collected.  If the debt is referred for legal action with your approval our rate will be 35% of what is collected.  If the account has previously been placed with another agency, is deceased, out of business or otherwise insolvent we charge 50%.

You will be charged if a debtor pays us or pays you directly.  If the debtor pays R.H.K. Recovery Group, we keep our commission and send you the balance.  Payments are sent out bi-weekly.  If the debtor pays you, you must advise us IMMEDIATELY and we will invoice you for the commission.  Reporting direct payments is required by law.  Returned merchandise/equipment as payment of claim is subject to our rate schedule unless otherwise agreed to in advance. Place A Claim Now

Do you have any estimates of average recovery rates that we can expect? Back To Top

This would depend on the number of accounts placed, the average dollar amount, the age and if they are first or second placements.  If, for example, the accounts are all 90 days old and you have good addresses and phone numbers, the chances of recovery are high.  We have a high recovery rate and have been told by some of our clients that we have collected money for them that other agencies could not. 

Do you purchase the debts outright from us or do you charge a percentage of the debt collected? Back To Top

A percentage of the debt collected.  No charge if nothing is collected.  We do not currently purchase debts.

What documents do we need to give you for you to support the debt? Back To Top

We would need a copy of a contract if you have one, invoices or statements that has the amount owed, and the debtor contact information on it, such as address, phone, work phone, email.

Do you have any requirements for us? Back To Top

The most important requirement we have is that you report to us if a debtor pays you directly.  It is illegal for us to try to continue to collect once they have paid either you or us.  Also, once you place the account with us, you must stop all in-house collection activity, cease sending monthly statements and discontinue the accrual of any interest. Place A Claim Now

How many accounts may be sent to collections at once? Back To Top